Beware of Shopify Email Phishing Scams in 2025

If you own a Shopify store, you’ve probably noticed a sharp increase in suspicious emails landing in your inbox lately. Over the past few months, there’s been a surge of phishing scams targeting Shopify merchants, and they’re becoming more convincing and harder to spot.

Since we sell Shopify stores and work closely with store owners every day, we’ve seen a big rise in fake “Shopify” emails pretending to come from official departments like the “Shopify Compliance Team” or “Shopify Help.” These emails often manage to sneak past Gmail and Outlook’s spam filters, making them look legitimate at first glance.

But they’re not.

In almost every case, the sender’s email address gives it away. Instead of ending in @shopify.com, these messages come from personal Gmail accounts like:

These scammers try to create panic or urgency to make you act quickly without thinking. They often claim that your store has been “temporarily restricted,” “scheduled for suspension,” or “under review.” Some even instruct you to reply with phrases like “CHECK,” “ACTIVE,” or “SECURE MY STORE” to supposedly restore your store’s status.

Let’s be clear: Shopify will never send you an email from a Gmail address, ask you to reply with a specific word, or request direct access to your store via email.

Shopify’s official communications always come from an address ending in @shopify.com, and they will never:

✅ Ask you to provide your login details or password
✅ Request to access your store by replying to an email
✅ Ask you to send payment or verify billing through an external link
✅ Threaten account suspension unless you “reply” or “click here”

If you ever receive an email claiming to be from Shopify that feels suspicious, don’t click on any links or download any attachments. Instead, log into your Shopify admin directly by typing shopify.com into your browser. From there, you can check for legitimate alerts or notifications.

You can also forward the suspicious email to reportphishing@shopify.com for verification. Shopify’s security team can confirm whether the email is real or a scam attempt.

At SiteToBuy.com, we’ve seen dozens of these fake Shopify emails targeting new and experienced store owners alike. Some of them look extremely convincing, even including Shopify’s logo and professional formatting. But remember, anyone can copy an email template. The sender’s address and the tone of urgency are the biggest red flags.

If you’re ever unsure, you can always reach out to us directly at help@sitetobuy.com Our team will happily take a look and help you determine whether an email is legitimate or a scam.

Phishing scams are becoming more sophisticated every year, but staying cautious and informed can keep your business safe. Never rush to respond, never share login information, and always double-check the sender before taking action.

Stay alert and stay protected, the safest Shopify merchants are the ones who take a minute to verify before they click.